Terms of Service

2. Services Description

NextGenOps provides professional cybersecurity services including but not limited to:

• Penetration testing and vulnerability assessments
• 24/7 Security Operations Center (SOC) monitoring
• DDoS protection and mitigation
• Cloud security management
• Incident response and forensics
• Compliance audits and consulting

Services are provided exclusively for legitimate business purposes in compliance with all applicable laws and regulations governing iGaming operations.

3. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information about your systems
• Maintain valid licenses for all iGaming operations
• Grant necessary access for security assessments
• Implement recommended security measures promptly
• Notify us immediately of any security incidents
• Maintain confidentiality of security findings
• Use our services only for authorized systems you own or control

4. Service Level Agreement (SLA)

Response Times

• Critical Issues: < 30 minutes
• High Priority: < 2 hours
• Medium Priority: < 8 hours
• Low Priority: < 24 hours

Uptime Guarantees

We guarantee 99.9% uptime for SOC monitoring and DDoS protection services. Credits will be issued for any downtime exceeding this threshold.

5. Payment Terms

• Services are billed according to the agreed service contract
• Payment is due within 30 days of invoice date
• Late payments incur a 1.5% monthly fee
• All fees are non-refundable except as required by law
• Prices exclude applicable taxes

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Security vulnerabilities and assessment findings
• System architectures and configurations
• Business strategies and operations
• Proprietary methodologies and tools

This obligation survives termination of services for 5 years.

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid in the last 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party attacks or data breaches
• We do not guarantee prevention of all security incidents

8. Indemnification

You agree to indemnify and hold NextGenOps harmless from any claims, damages, or expenses arising from:

• Your violation of these terms
• Your violation of any laws or regulations
• Unauthorized use of our services
• False or misleading information provided to us

9. Intellectual Property

All methodologies, tools, reports, and deliverables remain the intellectual property of NextGenOps unless explicitly transferred. You receive a limited license to use deliverables for internal security purposes only.

10. Termination

Either party may terminate services by providing 30 days written notice. We may terminate immediately for:

• Non-payment of fees
• Breach of confidentiality
• Illegal use of services
• Violation of these terms

11. Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with international arbitration rules. The prevailing party shall be entitled to reasonable attorney's fees.

12. Governing Law

These terms are governed by international cybersecurity standards and applicable laws where services are rendered, without regard to conflict of law provisions.

13. Amendments

We reserve the right to modify these terms at any time. Continued use of services after modifications constitutes acceptance of updated terms.